Shipping Policy
Orders are dispatched within 2-3 working days, most orders are delivered within 5 to 9 working days, and however the dispatch time may take some days more when there is any sudden rise of orders. And the delivery might take longer to the North-East destinations. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
We ship throughout the week, except Saturday, Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies (such as Delhivery, Expresbees BlueDart, Trackon, Shree MarutiCourier, Tirupathi Courier etc). If there is no courier service available in your area, we will ship your order with any other possible couriers/postal services.
All liquid and aerosol products are shipped only by surface because of the restriction imposed by Bureau Civil Aviation Security (BCAS) and/or the Regulatory Requirements of the State on the courier service providers.
Our prices are all inclusive. All taxes are included with the list prices. We are not liable to pay any additional costs or fees incurred in receiving the delivery.
RECEIVING THE PACKAGE/ RETURNS
If you think, you have received the package in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 98 9502 0320 or email us at care@rioautohub.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
It is the Customer’s responsibility to check the package for any damage, once goods have been signed and accepted, we cannot accept any liability for damage.
Warranty claim with that to RUPES please refer Warranty T/c in the website.
If you need to return a product purchased from RioAutoHub then you have 7 working days to do so. The returned goods must be in a resalable state, and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts, then we will offer a full refund or replacement provided we are aware of this within seven working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Instead of using fancy packing materials, being a responsible organization which promotes eco-friendly products & processes, we decided to re-use packing materials as much as we can to recycle the materials.
COVID 19 SITUATION UPDATES
We are going through a tough time due to Covid 19 pandemic and many places in India are under lock-down or similar restrictions. We are also working with low bandwidth and so the courier companies. Within these limitations we are trying our best to serve our customers. Still there can be delayed and we request our customers to keep this while making the order as we can’t give any commitments on the delivery date as we are also not able to get from our courier partners. Hope you understand and cooperate with us.
Always wear mask while taking the delivery from the courier delivery person. Stay Safe!
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